Author Archive

Customer centricity: bottom or top-down approach?

“Customer centricity should be at the core of business decisions.” But what are those customer needs everyone talks about? What is customer behaviour and how do you get to understand it? Do...

How can process mining support a business during a crisis?

What does process mining have to offer? Informed business decision making should rely on models of reality that are accurate and that reflect the purpose for which they were built. The first...

At Swiss Medtech Expo Luzern, 10-11.09.2019

We are going to attend Swiss Medtech Expo in Luzern, Switzerland, from 10-11.09.2019. We are happy to showcase the process discovery, conformance checking and filtering capabilities of ThiaperProcess, and discuss with you...

Discoverable process map types from a Service Oriented Architecture perspective

Process mining perspectives Process map discovery is approachable from many angles. One could worry primarily about the control-flow of activities , or about social networks between resources (the organizational perspective), about properties...

Process mining: what?

Beyond data mining: Problems addressable through process mining The three main typical questions process mining can provide an answer to are: What has been going on in terms of system flows, until now?...

Process mining and machine learning are a team

Process mining and machine learning both seek to obtain a representation of a system in order to gain further insights concerning the system. The difference is dictated by the type of representation...

Structural analysis of a process map: re-work (self-loops) and transfers

Types of process flow structural changes Process mining can reveal two main types of structural changes in process flow fabric: self-loops / re-work (repeated activities) and transfers in-between different activities. Examples...